Gokazu - Privacy Policy

1. Introduction

Gokazu ("we," "us," "our," or the "Company") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website gokazu.com (the "Website") or use our services.

Please read this Privacy Policy carefully. By using our Website or services, you consent to the practices described in this policy.

2. Information We Collect

2.1 Information You Provide Directly

When you interact with our Website or services, you may provide us with:

Contact Information:

• Full name
• Email address
• Phone number (including mobile phone number for SMS communications)
• Business name
• Job title
• Mailing address

Inquiry Information:

• Questions or messages you submit through contact forms
• Information about your business and marketing needs
• Details about your existing lead databases

Communication Records:

• Email correspondence
• SMS/text message history
• Phone call records and notes
• Chat transcripts

2.2 Information Collected Automatically

When you visit our Website, we automatically collect:

Device and Browser Information:

• IP address
• Browser type and version
• Operating system
• Device type (desktop, mobile, tablet)

Usage Information:

• Pages viewed and time spent on pages
• Click patterns and navigation paths
• Referring website or source
• Date and time of visits

Location Information:

• General geographic location based on IP address
• Country and region

2.3 Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences
• Analyze Website traffic and usage patterns
• Improve Website functionality
• Deliver relevant content

Types of Cookies We Use:

Managing Cookies: You can control cookies through your browser settings. Note that disabling certain cookies may affect Website functionality.

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Service Delivery

• Respond to your inquiries and requests
• Provide consultations and demos
• Deliver our AI-powered SMS marketing services
• Process transactions and send related information

3.2 Communications

SMS/Text Message Communications:

We use your phone number to send you SMS text messages, including:

• Responses to your inquiries
• Appointment confirmations and reminders
• Service-related notifications
• Follow-up communications regarding your interest in our services

Email Communications:

• Service updates and announcements
• Responses to support requests
• Marketing communications (with your consent)

Phone Communications:

• Consultation calls
• Follow-up regarding inquiries
• Service-related discussions

3.3 Business Operations

• Improve our Website and services
• Analyze trends and user behavior
• Develop new features and offerings
• Ensure security and prevent fraud

3.4 Legal and Compliance

• Comply with legal obligations
• Enforce our terms and policies
• Protect our rights and the rights of others

4. SMS/Text Message Communications

THIS SECTION IS IMPORTANT FOR UNDERSTANDING OUR SMS PRACTICES

4.1 Your Consent to SMS Messages

By providing your mobile phone number on our Website (through contact forms, consultation requests, or any other form), you expressly consent to receive SMS text messages from Gokazu.

4.2 Types of SMS Messages

You may receive the following types of SMS messages:

4.3 Message Frequency

Message frequency varies depending on:

• The nature of your inquiry
• Your engagement with our services
• Appointment scheduling needs

We do not send excessive or spam messages.

4.4 Costs and Carrier Charges

• Standard message and data rates may apply depending on your mobile carrier and plan
• We are not responsible for any charges imposed by your carrier
• Contact your carrier for information about your messaging plan

4.5 Opting Out of SMS Messages

You can opt out of SMS messages at any time by:

1. Replying STOP to any SMS message you receive from us
2. Replying DELETE to any SMS message you receive from us
3. Contacting us at he[at]gokazu[dot]com and requesting removal

What happens when you opt out:

• You will receive a confirmation message
• No further SMS messages will be sent
• You may still receive communications via email or phone unless you opt out of those separately
• Opting out does not affect any services you have contracted with us

4.6 Getting Help

• Reply HELP to any SMS message for assistance
• Contact us at he[at]gokazu[dot]com
• Visit our Website at gokazu.com

4.7 SMS Data We Collect

When we send SMS messages, we may collect:

• Delivery status (delivered, failed, pending)
• Opt-out requests
• Response content (for conversation continuity)
• Timestamps

5. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

5.1 Service Providers

We share information with third-party service providers who assist us in operating our business:

These providers are contractually obligated to protect your information and use it only for the services they provide to us.

5.2 Business Transfers

If Gokazu is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

5.3 Legal Requirements

We may disclose your information if required by law or if we believe disclosure is necessary to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Protect the rights, property, or safety of others
• Investigate potential violations of our terms

5.4 With Your Consent

We may share your information for other purposes with your explicit consent.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit (SSL/TLS)
• Secure storage systems
• Access controls and authentication
• Regular security assessments
• Employee training on data protection

However, no method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes described in this Privacy Policy
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

Retention periods:

You may request deletion of your information as described in Section 8.

8. Your Rights and Choices

Depending on your location, you may have the following rights:

8.1 Access and Portability

• Request a copy of the personal information we hold about you
• Receive your data in a portable format

8.2 Correction

• Request correction of inaccurate or incomplete information

8.3 Deletion

• Request deletion of your personal information
• Note: We may retain certain information as required by law or for legitimate business purposes

8.4 Opt-Out Rights

• Opt out of SMS messages (reply STOP or DELETE)
• Opt out of marketing emails (use unsubscribe link)
• Opt out of certain cookies (browser settings)

8.5 Exercising Your Rights

To exercise any of these rights, contact us at:

• Email: he[at]gokazu[dot]com
• Address: 5830 E 2nd St, Ste 7000 #31856, Casper, Wyoming 82609 US

We will respond to your request within 30 days (or as required by applicable law).

9. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

9.1 Right to Know

You can request information about:

• Categories of personal information collected
• Sources of personal information
• Purposes for collecting information
• Third parties with whom we share information

9.2 Right to Delete

You can request deletion of your personal information, subject to certain exceptions.

9.3 Right to Opt-Out of Sale

We do not sell your personal information. If this changes, we will provide an opt-out mechanism.

9.4 Right to Non-Discrimination

We will not discriminate against you for exercising your privacy rights.

9.5 Contact for California Requests

California residents may submit requests to: he[at]gokazu[dot]com

10. International Data Transfers

If you are located outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers and service providers are located.

By using our Website or services, you consent to this transfer. We take steps to ensure your information receives adequate protection in accordance with this Privacy Policy.

11. Children's Privacy

Our Website and services are not directed to children under 18 years of age. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child, please contact us immediately and we will delete such information.

12. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to read the privacy policies of any third-party sites you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date.

Material changes will be communicated through:

• Notice on our Website
• Email notification (if we have your email)
• Other appropriate means

Your continued use of our Website or services after changes are posted constitutes acceptance of the updated Privacy Policy.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

For SMS-related inquiries:

Reply HELP to any SMS message, or contact us using the information above.

15. SMS Compliance Summary

Quick Reference for SMS Communications: