PULSE Stars — Review Management
Build your reputation. Then defend it like an immune system.
Three layers: we ask every customer for a review so your rating keeps climbing, catch an unhappy experience early so your team can fix it before it becomes a public one-star, and respond to every Google and Facebook review 24/7 — calm, never emotional.
Rather just talk it through? — PULSE runs the check by voice, right now.
Every review answered — in minutes.
A new review lands and gets an on-brand owner response fast — praise and criticism alike.
A reputation immune system
Proactive Review Requests
We ask every customer for a review at the right moment, so your rating climbs steadily — instead of waiting on the rare person who posts on their own. More reviews, more recent, more often.
Catch It Before It Posts
The heart of the immune system. We surface an unhappy customer early, so your team can reach out and make it right — before a bad moment hardens into a public one-star review.
Every Review Answered, 24/7
Every Google and Facebook review gets a thoughtful response within minutes — warm thank-yous for the good ones, empathetic and solution-oriented for the hard ones.
Calm, Never Emotional
When a one-star lands at midnight, the AI replies professionally before anyone on your team fires back something they will regret. It protects your reputation from your own worst instinct.
Local SEO Boost
Google rewards businesses that earn and answer reviews consistently. A healthier review profile climbs the local map pack — and the next caller arrives already trusting you.
Multi-Platform
Google Business Profile and Facebook today, with 60+ review platforms on the way.
Set it up once, then it runs
Connect your profiles
We connect your Google Business Profile and Facebook and configure monitoring + the review-request flow. Quick setup with your existing accounts.
Set your tone + escalation
We set response tone, request timing, and how an unhappy customer gets surfaced to your team for a personal save.
It runs on its own
Requests go out, responses post, and bad experiences get flagged early. You stay in control — get notified on the hard ones and override any response before it posts.
Common questions
No — suppressing or filtering reviews violates Google and Yelp policy, and we do not do it. What we do is catch an unhappy customer early so you can make it right before they are upset enough to post — and respond honestly to every review that does land.
With empathy and a solution-oriented tone. It never gets defensive or emotional — exactly what you want when a one-star lands at midnight. You can require your approval on negative responses, or auto-approve once you see the quality.
We ask every customer at the moment they are happiest — through follow-up sequences and request flows timed to the job. Steady, proactive asking is how a business goes from a handful of reviews to hundreds.
Yes. Google has confirmed that businesses that respond to reviews rank higher in local search, and a steady flow of recent reviews signals an active, trusted business.
Proactive requests + early catch + 24/7 responses — your whole reputation, on autopilot
Give your reputation an immune system.
See how PULSE Stars builds your reviews and protects your rating around the clock.