Medical Weight-Loss & GLP-1
Your program is recurring revenue. The members who fell off and the inquiries who never started are nobody's job.
A weight-loss program runs on recurring monthly revenue, and every gap in it is money walking — the member who paused and never came back, the consult who booked but no-showed, the dozens of inquiries that flooded in faster than your front desk could call back. We start by waking those patients and old inquiries — the fastest money you've already paid to reach — then the same system handles new-inquiry speed, follow-up, after-hours calls, and reviews, so nothing leaks while your clinicians are with patients.
Prefer a person? Book a call — thirty minutes, direct with the founders.
This is your pipeline right now.
Leads and past customers going cold while you're on the job — every one a booked job you didn't get.
Where the work is leaking
Program members fall off and nobody wins them back
A member pauses for a month, a refill lapses, life gets in the way — and your recurring revenue quietly shrinks while your front desk is booking today's consults instead of reaching back. Every member who fell off is revenue you already earned that walks out the door, and they restart wherever someone reaches them first.
The inquiry flood outruns your front desk
GLP-1 interest is booming, and a single ad or post can drop dozens of inquiries in a day. They sit in an inbox while your staff is with patients — and the person who wants to start a program goes with whichever clinic texts back in a minute, not the one that calls back next week.
The "still deciding" patients, after-hours, and reviews quietly leak
Plenty of people inquire, book a consult, and then sit on the decision for weeks. Nobody nurtures them, so they cool off. The evening inquiry rolls to voicemail. And the patient happy with how they were treated never gets asked for a review.
One system. Start with the fastest money.
PULSE Wake — Patient Reactivation
Start here. We work your whole patient list and old inquiries — members who paused or fell off, consults who no-showed, and inquiries who never started — with messages that bring them back in to pick the program back up. The fastest money in your clinic is the patients you already reached.
PULSE Flash — Speed-to-Inquiry
Every new inquiry — web form, ad, referral — gets a personal text in seconds, so you're the first clinic they hear from when the inquiry flood hits, not the fourth.
PULSE Voice — 24/7 Answering
Catches the calls your front desk can't — evenings, weekends, and the overflow when every line is ringing at once. Answers the program questions and books the consult.
PULSE Relay — Consult Follow-Up & Nurture
The patient who doesn't commit on the first call isn't lost. Relay keeps the follow-up going for days — the right nudge at the right time for the cohort still deciding — and hands the ready-to-start ones to your team.
PULSE Stars — Reviews & Reputation
Asks every patient who had a good experience for a review at the right moment, catches an unhappy one early so you can make it right before it becomes a public one-star, and replies to every review that posts — so your Google rank climbs and the next person searching already trusts you.
PULSE Social — Comments & DMs
Answers the comments and messages on your social, so a program question in your replies doesn't sit ignored. Full content management available if you want us posting too.
Watch Wake bring a customer back.
A real reactivation conversation — and you only pay when it books.
Common questions
Recurring revenue is exactly where Wake earns its keep. It reaches the members who paused before they drift away for good, brings back the consults who no-showed, and restarts the inquiries who never began — so the monthly revenue you already built doesn't quietly shrink. That's real money you already paid to reach, and the repeat revenue compounds.
No. Most clinics start with Wake because it pays back fastest — it works the patient list you already have. Inquiry speed, follow-up, answering, reviews, and the rest turn on when you are ready.
Never. PULSE only handles reaching, booking, and following up with patients — appointment-setting and front-desk work. It does not discuss outcomes, dosing, or anything clinical. Every medical conversation stays with your team.
Tebra, Jane, and most practice CRMs and scheduling software. Inquiries, calls, appointments, and patient notes sync automatically.
Let's do the math you've been avoiding.
You already paid $125K–$375K to acquire these leads.
35 closed deals × $5K — you're leaving
on the table — today those leads earn you $0, just sitting there.
35% response · 20% booking · 20% close — conservative numbers from real campaigns.
How many paused members and old inquiries are sitting in your patient list?
Talk to PULSE and hear how it would win back your last 100 patients.